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Owned and operated by Bastion Outfitters, we are here to help with questions about solar kits, water filtration, backup power, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not meet your expectations, please review our Return Policy page for full details on how to start a return.
Can I exchange a product for a different one?
We are happy to help with exchanges within our 30-Day Returns window. Contact our team with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right solar kit or water filtration system for my property?
The best setup depends on your property size, daily usage, and goals for self-reliance. Send us a message with details about your homestead and we can help recommend the right system for your needs.
Do your greenhouses and chicken coops require professional installation?
Most of our greenhouses and chicken coops are designed for at-home assembly with included instructions and standard tools. If you have questions about a specific product's setup, our team is happy to walk you through it.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
We aim to answer every inquiry within 24 hours so your project stays on track.
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Your personal information and payment details are protected with industry-standard encryption.
Built for Resilience
Every product is selected for durability and long-term performance on your homestead.
Reliable Shipping
Free Shipping on Most Orders Within the Continental U.S., backed by our 30-Day Returns policy.
